Return terms and return procedure

You have the right to return the products you purchased and request their replacement, in the following cases: orders in which LED Factory has been proven to have sold the wrong products or products through no fault of its own. defective quality (error in receiving the order, invoicing, shipping, damaged during transport), in all your markets where there was a problem - defect in the operation of the product - which is covered by the product warranty and if the warranty has been given by LED Factory

In the above cases the customer has the choice either from the beginning not to accept the receipt of the product or, after receiving it, to return the product, within one week from the day of delivery. In any case, the products must be returned in excellent condition, in the condition received by the customer, complete and without damage and the product packaging must be the one that normally accompanies the product. In case they are not returned within 14 days from the date of receipt then LED Factory will not accept any return and replacement. In addition, in all cases the product to be replaced - repair must be accompanied by all the documents that accompanied the product legal proof of purchase or purchase invoice. Prior to any return, it is recommended to contact the Online Factory of the LED Factory. technical inspection. The shipping costs of receiving the defective item and its return in this case are borne by the customer. That is why we draw your attention to the warranty terms of the products from our website. Prior to any return it is recommended to make a telephone consultation with the Online  LED Factory

In order to return your product, please send an email to stating your online order number and the reason for return. A representative of LED Factory will soon be in touch with you via email as well as by phone. In any case, together with the product, the proof of purchase or invoice must be presented. However, if your relevant question is not covered by the product warranties represented by our company, please do not hesitate to send us your email at or contact us.